(16 credits) Certificate 99-9130
This certificate program includes occupational skills needed to be successful in the world of customer service. Business skills, people skills, technology, personal effectiveness and much more will be explored to help the learner establish a solid customer service foundation for any career. Topical areas included in this short-term certificate are:
- Service Professions
- Business Skills
- Communication
- Customer Retention
- Business Software
- Interpersonal Assessments
| Course |
Course Name |
Credits |
Lec-Lab |
| 103-106 |
Introduction to MS Office |
3 |
3 - 0 |
| 104-130 |
Fundamentals of Cust. Svc. |
3 |
3 - 0 |
| 104-131 |
Relationship Mgmt in Cust. Svc. |
3 |
3 - 0 |
| 104-132 |
Time Management and Problem |
3 |
3 - 0 |
| 104-133 |
Sales Skills for Customer Svc. |
3 |
3 - 0 |
| 106-140 |
Basic Keyboarding |
1 |
0 - 2 |