IT Desktop Support Certificate Option

(24 Credits) Certificate 99-9131

Completion of the IT-Desktop Support Certificate provides you with the skills needed to answer support calls at a help desk and assist users on a corporate network. You will gain the expertise needed to assist users with their applications, use call-tracking software, document solutions and procedures, and resolve first-level hardware and software support calls for an IT department. You may apply many of these courses to an Associate Degree in IT-Networking.

Certificate Outcomes

  • Demonstrate customer service skills
  • Solve information technology problems
  • Provide end user support
  • Support computer networks
  • Manage desktop hardware
  • Manage desktop software
Course Course Name Credits
150-120 Configuring Desktop Op Systems 3
150-127 Intro to Enterprise Virtualiztn1 3
150-130 Intro to Enterprise Networks 3
150-131 Routers and Routing Protocols1 3
150-133 Network Security1 3
154-151 Information Security Principles 3
154-113 Desktop and Server Hardware 3
154-121 IT Helpdesk & Customer Service1 3

1 Course has prerequisites.