Dealing with Difficult People: Effectively Approaching Others
Difficult people come in every variety and no workplace is without them. How difficult a person is for you depends on your self-esteem, your self-confidence, and your professional courage. Learn to identify and deal with potential conflicts that may arise from working with difficult people and how to mitigate the negative effects.
MS Office Workshop Series: Intermediate ‘Tips & Tricks’ for Excel 2013
Are you ready to take your basic MS Excel skills to the next level? Join us for this short 4-hour class focusing on MS Excel tips and tricks for those who already have basic Excel knowledge. Participants will learn software capabilities like working with charts, linking information from different worksheets/workbooks, naming cells and ranges, creating drop down lists, combining text from two columns, and using advanced logic functions. This class is not intended for beginners.
Leveraging Social Media to Engage Customers and Build Your Brand:
Today’s web is a more powerful marketing tool than ever. Are you tapping into its amazing potential to turn users into customers? It’s no secret that the internet has drastically changed the dynamics of the merchant/customer relationship. Marketing practices have dramatically shifted with the rise of social media and proliferation of devices, platforms, and applications. Your prospective and current customers are trying to communicate with you, and you can listen-and respond-faster, and with more personalization that ever before. This shifting environment presents new opportunities and challenges for marketers. With digital marketing, it’s easy to fall behind. This digital marketing seminar equips you with tools you need to assess your organization’s social media and digital marketing strategy and helps you identify areas of improvement.