Computer Service Technician

The need for fully-trained, professional Computer Service and Network Technicians who are able to configure, troubleshoot, and support today’s complex PC-based computing systems confidently and expertly is quickly evolving. This need is being driven by the rapid evolution in the power and complexity of PC hardware and software applications, as well as by the accelerating movement from stand-alone PC’s to highly integrated networks.

This practical program provides extensive hands-on training with PC hardware, operating systems, and networks needed to keep PC-based systems operational and functioning at peak efficiency. Graduates of this program have the knowledge, attitudes, skills, and habits needed to guide and implement the systematic enhancement of PC-based systems as the technology continues to evolve.

In order to stay competitive, many technicians enhance their credentials by obtaining A+ Certification. A+ Certification is a nationally recognized, industry-wide standard that certifies the competency of service technicians and other individuals in the microcomputer industry. Independent technicians with this certification gain immediate credibility and a competitive edge. The Network+ Certification is the industry standard for Network Technicians. As PC and network technologies continue to merge, dual certification in both A+ and Network+ will become a requirement for success. The CST program will prepare you for BOTH certifications.

Program Outcomes

Upon completion of this program, you will be able to:

  • Apply effective customer satisfaction and field service techniques
  • Evaluate and repair PC hardware components
  • Evaluate and administer PC software applications
  • Evaluate and apply PC system and peripheral communication
  • Repair PC peripheral hardware and related systems
  • Compare LAN and WAN physical and logical fundamentals
  • Evaluate, administer, and repair network hardware
  • Apply PC system evaluation, installation, configuration, diagnosis and repair skills in the workplace

Career Outlook

Employment of those who repair computers is expected to grow much faster than the average for all occupations. Demand for computer technicians will increase as the amount of computer equipment increases. Organizations throughout the economy will continue to automate in search of greater productivity and improved service. The development of new computer applications and lower computer prices will also spur demand. More technicians will be needed to install, maintain, and repair these machines.