Student Satisfaction Survey

Blackhawk Technical College
Noel-Levitz Student Satisfaction Survey Highlights

February 2009

Demographic Information Comparison

College BTC Sample National Wisconsin (2008)
Gender (College Figures for FY 08)
Male 39.5% 45.4% 40% 43.2%
Female 60.5% 54.6% 60% 56.8%
Ethnicity (College Figures for FY 08)
African American 7.1% 4.83% 11% 1.9%
American Indian or Alaskan Native 0.5% 0.8% 2% 1.3%
Asian or Pacific Islander 0.7% 0.8% 4% 2.2%
Caucasian/White 86.9% 84.9% 64% 86.9%
Hispanic 3.7% 3.4% 11% 2.5%
Other Race/ Race-Prefer not to respond 1% 5.2% 8% 5.2%
What campus do you attend the majority of your classes at? (College figures based on Client Reporting VE215514 Report for FY 08)
Aviation Center 3.1% 1%
Center for Transportation Studies 4.7% 4.3%
Central Campus 76.5% 85.6%
Monroe Campus 15.4% 9.1%
Enrollment Status (College Figures for FY 08)
Full-time 21.2% 74.97% 69% 70%
Part-time 78.8% 25.03% 31% 30%

In comparing BTC to the National 75.7% of the students indicated that BTC was their first choice compared with 69% nationally and 74.3% for WTCS.

69.1% indicated that their Educational Goal was to obtain an Associate Degree compared with 49% nationally and 64.3% for WTCS. 10.48% indicated the completion of a vocational/technical program was their goal compared to 7% nationally and 12.2% for WTCS. 6.24% indicated that either initial or renewal of certification was their goal while the national average is 5% and the WTCS response of 5.7%

41.48% are 24 years old or younger compared with the national norm of 64% and 57.4% for the WTCS.

Only 6.36% of BTC students indicate their educational goal is to transfer to another institution with the national average of 27%.

Strengths:

Importance score is above the mid-point (top 50% of our items) AND Satisfaction score is in the top quartile (top 25% of our items)

View Survey Strengths

Challenges:

Importance score is above the mid-point (top 50% of our items) AND Satisfaction score is in the bottom quartile (bottom 25% of our items) OR performance gap score is in the top quartile (top 25% of our largest gaps)

View Survey Challenges

Benchmarks

Higher Satisfaction vs. Community, Junior and Technical Colleges

18. The quality of instruction I receive in most of my classes is excellent.
15. I am able to register for classes I need with few conflicts.
3. The quality of instruction in the vocational/technical programs is excellent.
58. Nearly all of the faculty are knowledgeable in their fields.
70. I am able to experience intellectual growth here.
31. The campus is safe and secure for all students.
66. Program requirements are clear and reasonable.
5. The personnel involved in registration are helpful.
68. On the whole, the campus is well-maintained.
42. The equipment in the lab facilities is kept up to date.
28. It is an enjoyable experience to be a student on this campus.
61. Faculty are usually available after class and during office hours.
36. Students are made to feel welcome on this campus.
64. Nearly all classes deal with practical experiences and applications.
46. Faculty provide timely feedback about student progress in a course.
41. Admissions staff are knowledgeable.
63. I seldom get the “run-around” when seeking information on this campus.
45. This campus has a good reputation.
24. Parking lots are well-lighted and secure.
37. Faculty take into consideration student differences as they a course.

Higher Importance vs. Community, Junior and Technical Colleges

39. The amount of student parking space on campus is adequate.
6. My academic advisor is approachable.

Higher Satisfaction vs. Wisconsin Technical Colleges

8. Classes are scheduled at times that are convenient for me.
15. I am able to register for classes I need with few conflicts.
31. The campus is safe and secure for all students.
5. The personnel involved in registration are helpful.
68. On the whole, the campus is well-maintained.
36. Students are made to feel welcome on this campus.
41. Admissions staff are knowledgeable.
63. I seldom get the “run-around” when seeking information on this campus.

Lower Satisfaction vs. Wisconsin Technical Colleges

39. The amount of student parking space on campus is adequate.
23. Faculty are understanding of students’ unique life circumstances.
9. Internships or practical experiences are provided in my degree/certificate program.

How satisfied are you that this campus demonstrates a commitment to meeting the needs of:

Question # Satisfaction (7 is highest possible) Group Mean Difference 2009-2006
2009 2006 2003
81 5.5 5.51 5.3 Part-time students? -0.01
82 5.45 5.42 5.12 Evening students? 0.03
83 5.54 5.53 5.35 Older, returning students? 0.01
84 5.32 5.36 5.06 Under-represented populations? -0.04
85 5.38 5.32 5.14 Commuters? 0.06
86 5.43 5.47 5.2 Students with disabilities? -0.04

How important were each of the following factors in your decision to enroll here?

Question # Satisfaction (7 is highest possible) Group Mean Difference 2009-2006
2009 2006 2003
87 6.05 5.94 5.83 6.21 Cost
88 5.73 5.6 5.51 5.83 Financial Aid
89 5.86 5.74 5.7 5.78 Academic reputation
90 5.26 4.98 5.03 5.16 Size of institution
91 3.07 2.83 2.97 3.53 Opportunity to play sports
92 4.7 4.63 4.47 4.86 Recommendations from family/friends
93 5.45 5.48 5.36 5.42 Geographic setting
94 5.22 5.09 5.09 5.2 Campus appearance
95 5.21 5.22 5.18 5.34 Personalized attention prior to enrollment