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IT Strategy

 

 

 

 

 

 

 

IT Frequently Asked Questions 

This Page is Currently Under Construction!

How I determine what minimum computer specifications are needed?

How do I determine the specifications of my current computer?

What Internet browsers can I use?

How can I manage settings of my Internet browser?

What do I need for Plug-ins and Media Players?

How do I protect my computer from Spyware and Viruses?

What about email privacy?

Computer Requirements

  1. Computer Requirements - What are the minimum computer requirements for using Blackboard?
           
  2. Assistive technologies for accessibility
     
  3. Computer Security: Want to keep your computer secure for free?

Hardware Questions

  1. How do I check the memory on my Windows computer system?
     
  2. How do I get software updates (Macintosh OS X)?
     
  3. How much memory (RAM) do I have on my computer (Macintosh OS X)?
     
  4. What is my IP address (Macintosh OS X)?
     
  5. What is RAM?
     
  6. What version of Macintosh am I using?
     
  7. What version of the Windows operating system am I using?
     
  8. Where do I go to get updates for my Windows computer system?

Internet Browser Requirements

  1. Browsers - *What browsers are compatible with Blackboard 8.0?
     
  2. Browsers - Is Firefox 2.0 a supported browser with Blackboard?
     
  3. Changing your “Home Page” in Internet Explorer?
     
  4. How can I prevent from having to login twice into Blackboard?
     
  5. How do I access and or modify my Cookies Settings?
     
  6. How do I change my text size in Internet Explorer?
     
  7. How do I change the security setting from “Custom” to “Medium” in Internet Explorer?
     
  8. How do I clear my "Cache" in "Safari"?
     
  9. How do I clear my cache (Macintosh OS X Internet Explorer)?
     
  10. How do I clear my cookies (Macintosh OS X Internet Explorer)?

Plug ins and Media Players

  1. Adobe Acrobat Reader Download Link.
     
  2. Apple QuickTime Download Link.
     
  3. How do I determine which version of Java I am using, if any?
     
  4. How do I make a QuickTime movie using my photos?
     
  5. How do I set options in my QuickTime slideshow of my image files?
     
  6. How do I view Microsoft Word Documents if I do not have Microsoft Word on my computer?
     
  7. I am having trouble printing a “PDF” file, how do I determine the cause (Windows)?
     
  8. I am having trouble printing my “PDF” file from Adobe Acrobat, how do I resolve this (Windows)?
     
  9. I am unable to launch the Lightweight Chat and Virtual Classroom Collaboration Tools.
     
  10. Macromedia Flash Player Download Link.

Spyware and Viruses

  1. Spyware: Links to more information about the dangers of spyware.
     
  2. Spyware: My computer seems sluggish.
     
  3. Spyware: Removing and preventing spyware.
     
  4. Spyware: Signs of spyware.
     
  5. Spyware: What you can do about spyware and other unwanted software
     
  6. Viruses/Worms/Trojans: How can I reduce the virus risk?
     
  7. Viruses/Worms/Trojans: How can I tell if I have a worm or other virus?
     
  8. Viruses/Worms/Trojans: How do worms and other viruses spread?
     
  9. Viruses/Worms/Trojans: What are viruses, worms, and Trojans?
     
  10. Viruses/Worms/Trojans: What is a Trojan?

Information Technology Services
Help Desk (608) 757-7711

Central Campus
Room 2409

Monroe Campus
Room 310