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Customer Service Certificate
Offered as a 16-credit certificate program, BTC’s
Customer Service program includes occupational skills needed to be
successful in the world of serving customers’ needs. Business
skills, people skills, technology, personal effectiveness and many
other related skills will be covered to help you establish a solid
customer service foundation for any career.
Among the various topics you’ll specifically cover
will be areas such as the service professions, customer retention,
business skills and software, interpersonal assessments,
communication, and a field study.
For those desiring to enter the occupation of
Customer Service Representative, as of 2004 the median annual wage
nationally was $27,200, while in Wisconsin it was
$27,600.
The projections call for an increase in job
openings nationally through 2014 of 23 percent, while in Wisconsin
through 2012 it is projected to increase 21 percent.
All statistics come from the Office of Economic
Advisors, Wisconsin Department of Workforce Development and the U.S.
Department of Labor, Bureau of Labor Statistics, Occupational
Outlook Handbook, unless noted otherwise.
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Business
Occupations Programs Brochure
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