First Time Users

The MyBTC portal is your connection to BTC resources. You can access the portal with your network username and password. In the portal you can view your student records, check your email, access Blackboard, register for classes, review Financial Aid, check your grades, and more.

You will be prompted to enter your password again the first time you access systems within the portal and after a password change. Remember: always sign out, close the browser, and log off the computer when you finish.

First Time Users


Login to Webmail

Open Webmail in a separate tab and enter the username you were provided. 

Example: frogers5 (Note: you may or may not have a number at the end of your username.)


Enter your Temporary Password

In the password field, enter your temporary password. This will always be Blackhawk plus your student ID number (including all 0's). 

Example: Blackhawk000123456


Change your Password

Now you will be able to create your own password. Enter your username and temporary password in the first two fields. Then, create your new password in the next field. Note: Your password must be at least eight characters, have a capital letter, and contain a number or special character. Enter your new password again in the last box. Now you have successfully changed your password and can log in to MyBTC!

What's my username and password?

Your username is the first initial of your first name and your last name (no spaces between). Some users will have numbers added to ensure uniqueness. Your username can be found on your acceptance letter or on your registration schedule/bill when you register for classes.

Your password is initially set to Blackhawk and your 9-digit student ID number (found on your acceptance letter or on your registration schedule/bill). Example initial password: Blackhawk000123456

Need to change your password?

Reset your security questions here so that you can reset your password in the future. Also, access the password reset tool here to change your password (if you already set up your security questions).

Get Password Help

ITS Help Desk Contact Information

If you need help, please call the ITS Help Desk at (608) 757-7711 or stop by in-person in Room 2409 on Central Campus.

Person Using Laptop

Fall and Spring Semester Support Hours:
Monday-Thursday: 7:30 a.m. - 9:00 p.m.
Friday: 7:30 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 1:00 p.m.

Interim Support Hours:
Monday-Friday: 7:30 a.m. - 5:00 p.m.

Summer Semester Support Hours:
Monday-Thursday: 7:30 a.m. - 7:00 p.m.
Friday: 7:30 a.m. - 5:00 p.m.

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