Complaint Procedure – Informal Phase
Blackhawk Technical College recognizes that disputes may sometimes arise. Students and members of the community are encouraged to seek informal resolution of their complaints or concerns. Informal complaints (concerns or expressions of dissatisfaction or disagreement) should be handled through direct communication (conversation, email, or letter) with the student or member of the community and the BTC staff or department/division involved. The majority of complaints can be addressed through communication with the individual(s) involved.
If the issue remains unresolved, the informal complaint should be directed to the appropriate department/division supervisor. Students and members of the community may also consult with the Director of Student Services if they are unsure about where or how to address a complaint or concern. If complaint remains unresolved, students or members of the community would initiative the formal phase of the complaint process.