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The IT Help Desk Support Specialist program prepares students to interact with PC users by providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and ensure that all issues are dealt with effectively. This program will prepare students for the CompTia ITF+ Certification.
Estimated Tuition Cost
$5,508
Median Wage
$57,800
Once you are enrolled in a program, you will work with an academic advisor on a recommended course sequence to keep you on track. Current students can check progress with an academic advisor and through DegreeWorks located on the Degree Audit card in MyBTC. View course information from previous catalogs
Many courses at Blackhawk are offered in one or more of these formats:
For some courses, we offer a MyEdChoice option, allowing you to choose how to attend each class session. You can switch between online and in-person formats from week to week or even day to day, depending on your needs and schedule. More Information
Have you acquired relevant education or work experience? You might qualify for credits based on your prior learning.
Get in touch with our Admissions department for information on program details, curriculum, credit transfer options, and financial aid opportunities.
Upon successful completion of this program, you will be able to:
Technical Diploma
33 Credits
Beloit-Janesville Campus
6004 S. County Road G, Janesville, WI 53546
Related Offerings
IT - Technical Support Specialist
Potential Careers
Desktop Support Specialist
Help Desk Support Specialist
Help Desk Technician Tier 1
A Career Pathway is a step-by-step plan designed to lead you to career success and advancement.
IT - Help Desk Support Specialist
Associate Degree
Bachelor's Degree
Computer Science at Lakeland University
Earning a bachelor’s degree has never been more convenient and affordable! We offer a variety of options for students who want to achieve a four-year degree.
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